Your account

Account & Settings

Manage your profile, notifications, security and preferences.
👤
Personal details
Your name and professional information.
Profile photo
Click your photo or use the buttons below to upload a new image.

📬
Contact & address
Used for correspondence, verification, and notifications.
Checking...
⚠ Phone not yet verified — some notifications may not reach you
Leave blank to use mobile number

Residential address
🔔
Notification settings
Control exactly what you're notified about and when.
Notification frequency
Instant
Notified the moment anything changes on your case.
🧠
Smart
Urgent items instantly, others grouped and sent 2x daily.
📋
Daily digest
One summary each day at a time you choose.
Notification types
Urgent alerts Always on
Deadlines, expired offers, legal holds, action-required items. Cannot be disabled — these protect your application.
Lender offer updates Recommended
New indicative and formal offers from lenders, rate changes, and offer expirations.
Document requests Recommended
When a lender or Glender requests a new document from you.
Document verified
Confirmation when a lender successfully reviews and accepts a document you submitted.
New messages
Incoming messages from lenders, solicitors and your Glender case manager.
Stage progression
When your case moves to a new stage (e.g. matching → offers → legal).
Site visits & valuations
Confirmation and reminders for scheduled property visits from lender surveyors.
Weekly case summary
A concise weekly overview of all your active cases, sent every Monday at 9am.
Marketing & product updates
New Glender features, rate guides, property market insights and news.
📡
Communication channels
Choose how Glender reaches you. You can enable multiple channels.
📧
Email
Enabled
💬
WhatsApp
Enabled
📱
SMS
Disabled
📞
Phone call
Disabled

Quiet hours
Don't send non-urgent notifications between these hours.
⚙️
App preferences
Customise how Glender looks and behaves for you.

Compact dashboard mode
Reduce spacing and padding across the dashboard for a denser information view.
AI assistant on dashboard
Show the Glender AI panel on your main dashboard.
Animated transitions
Enable page and element transition animations. Disable for a faster, reduced-motion experience.
Show case reference on all pages
Display your application reference number (e.g. LE-4821) in the page header.
🔐
Security
Manage your password, two-factor authentication and active sessions.
🔑
Password
Last changed 42 days ago. We recommend changing every 90 days.
📲
Two-factor authentication (2FA)
Not enabled. Add an extra layer of security to your account with an authenticator app or SMS code.
🔏
Login alerts
Receive an alert when a new device signs into your account.

Active sessions
💻
MacBook Pro — Chrome 122 Current
Manchester, UK · Active now
📱
iPhone 15 — Safari
Manchester, UK · 2 hours ago
💻
Windows PC — Edge 121
London, UK · 3 days ago
🛡️
Privacy & data
Control how your data is used, stored and shared.
📊
Analytics & usage data
Allow Glender to collect anonymised usage data to improve the platform. No personally identifiable information is shared with third parties.
🤝
Share profile with matched lenders
Allow lenders who are matched to your case to view your profile summary (name, borrowing history, loan type). Required for lender matching — disabling this will pause all active cases.
🤖
AI personalisation
Allow the Glender AI assistant to use your case history and preferences to personalise responses and suggestions.
📁
Document retention
Documents you upload are retained for 7 years in line with UK financial regulation. You can request early deletion of non-regulatory documents below.

🔗
Connected services
Integrate Glender with external tools you already use.
Google Workspace
Not connected
Calendar sync
Not connected
DocuSign
Not connected — sign documents electronically
Open Banking
Not connected — verify finances faster
Plan & billing
Your current plan and usage summary.
Current plan
Borrower — Free
Unlimited applications · Up to 8 lenders per case · AI assistant included
of unlimited
documents across all cases
⚠️
Danger zone
Irreversible account actions. These cannot be undone.
📤
Export and close active cases
Download all case data, documents and communications, then mark all active cases as closed. Lenders will be notified.
⏸️
Pause account
Temporarily pause your account. All active cases will be placed on hold and lenders notified. You can reactivate at any time.
🗑️
Delete account permanently
Permanently delete your Glender account, all personal data, documents and case history. This action is irreversible and cannot be undone. Regulatory data is retained as required by law.
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